Do you ship outside of the UK?
Unfortunately, we currently only ship to addresses in the UK.
I signed up xx weeks ago, where are my records?
We send out our records towards the end of every month (22nd of each month) and send an e-mail to our members to let them know when they are on their way! If you signed up after the cut-off date (7th of every month) you won’t receive your records until the following month.
How do you send your records?
Our records are sent with Standard UK Royal Mail 2nd Class mail which should arrive within 3-5 working days once shipped.
What if I don’t like what you send to me?
We strive to bring you great music and also offer our members a choice of 2 out of 3 records each month. Unfortunately, we don’t offer returns on what has been sent to members, but we like to think part of the joy of Vinyl Wings is discovering new artists and albums!
Can I buy a Vinyl Wings Subscription as a gift for someone?
Absolutely! We highly encourage vinyl as a terrific gift for a friend or loved one! Head on over to our “Gifts” section and we’ll get you sorted!
How do I update my shipping address / billing details?
All of your personal information can be updated in the Member’s Section. If you are still having trouble you can always send us an e-mail!
Can I subscribe to more than one genre?
At the moment we only have the Jazz / Soul genre available to our clients, but as we open new genres up we intend to offer customers the option to subscribe to multiple genres!
When do my records ship?
Packages are shipped on the 22nd of each month! Orders placed by the 7th of each month will ship in the same month, while orders placed after the 7th of the month will fall into next month's batch and ship the following month!
What do I do if the records arrive damaged?
While we strive to offer our customers a seamless experience, unfortunately some things may be outside of our control. In cases where the damage is affecting the playback and sound quality of records (such as scratches, scuffs, excessive noise or pops when playing the records, significant warpage or locked grooves) please do get in touch with us and we will have a replacement issued to you.
Unfortunately, we cannot replace records which have been affected by cosmetic damage such as - seam splits, dinged or bent corners or miscellaneous other imperfections.
I was sent the wrong record, is there a way I can return this?
Although this would rarely happen, we’re only human after all and so mistakes can sometimes occur! No need to panic – just send us an e-mail on email@example.com explaining which record is the incorrect one and which one you originally had selected and we will make it right. As far the incorrect record goes, don’t worry about it – that one is on us. After all, the customer always comes first here at Vinyl Wings.
How do I skip or cancel my subscription?
Although you cannot skip a month in your subscription model, you can cancel your subscription at any time through the Member’s Section. Bear in mind that if you have bought a multi-month subscription, cancellation will only be applied once the remaining time on the subscription has run out.
I meant to cancel my subscription but I was too late to cancel and still received a record. Can this be returned for a full refund?
Unfortunately, once orders are processed (around the first week of the month), we are unable to issue refunds. We are more than happy to help you cancel your account going forward however – please e-mail us on firstname.lastname@example.org