Do you ship outside of the UK?
Unfortunately, we currently only ship to addresses in the UK.
I signed up xx weeks ago, where are my records?
If you signed up before the 7th of each month, you will fall into that month’s batch of deliveries! We aim to send out records on or around the 22nd of each month and will inform our members when their package is on the way! If you signed up after the 7th, don’t worry, you will automatically be placed into the following month’s batch!
How do you send your records?
Our records are sent with UK Royal Mail 2nd Class mail which should arrive within 3-5 working days once shipped. A tracked shipping option is available at extra cost for members as well!
What if I don’t like what you send to me?
We strive to bring you great music and also offer our members a choice of 2 out of 3 records each month. Unfortunately, we don’t offer returns on what has been sent to members, but we like to think part of the joy of Vinyl Wings is discovering new artists and albums!
Can I buy a Vinyl Wings Subscription as a gift for someone?
Absolutely! We highly encourage vinyl as a terrific gift for a friend or loved one! Head on over to our Gift Page and we’ll get you sorted!
How do I update my shipping address / billing details?
All of your personal information can be updated in the Member’s Section. If you are still having trouble you can always send us an e-mail!
Can I subscribe to more than one genre?
At the moment we only have the Jazz / Soul genre available to our clients, but as we open new genres up we intend to offer customers the option to subscribe to multiple genres!
When do my records ship?
Packages are shipped on the 22nd of each month! Orders placed by the 7th of each month will ship in the same month, while orders placed after the 7th of the month will fall into next month's batch and ship the following month!
For international shipping, how are customs handled?
We provide all of the necessary documentation for our international shipments to clear customs. However, any additional customs charges or taxes which may be incurred in the recipient’s country are the responsibility of the customer.
What do I do if the records arrive damaged?
While we strive to offer our customers a seamless experience, unfortunately some things may be outside of our control. In cases where the damage is affecting the playback and sound quality of records (such as scratches, scuffs, excessive noise or pops when playing the records, significant warpage or locked grooves) please do get in touch with us and we will have a replacement issued to you.

Unfortunately, we cannot replace records which have been affected by cosmetic damage such as - seam splits, dinged or bent corners or miscellaneous other imperfections. Please check out our Delivery and Refunds page as well!
I was sent the wrong record, is there a way I can return this?
Although this would rarely happen, we’re only human after all and so mistakes can sometimes occur! No need to panic – just send us an e-mail on explaining which record is the incorrect one and which one you originally had selected and we will make it right. As far the incorrect record goes, don’t worry about it – that one is on us. After all, the customer always comes first here at Vinyl Wings.
How do I skip or cancel my subscription?
Although you cannot skip a month in your subscription model, you can cancel your subscription at any time through the Member’s Section. Bear in mind that if you have bought a multi-month subscription, cancellation will only be applied once the remaining time on the subscription has run out.
I meant to cancel my subscription but I was too late to cancel and still received a record. Can this be returned for a full refund?
Unfortunately, once orders are processed (around the first week of the month), we are unable to issue refunds. We are more than happy to help you cancel your account going forward however – please e-mail us on