Shipping, Delivery and Refunds
Packages are shipped on the 22nd of each month. Orders placed by the 7th of each month will ship in the same month, while orders placed after the 7th of the month will fall into next month’s batch and ship the following month!
We are only shipping to the UK currently. Shipping is free to the UK for all subscription boxes and gift subscriptions.
All of our packages are sent using 2nd Class Royal Mail Standard service. Most of our packages are sent to subscribers towards the end of the month. Members will receive notice of when the package has been dispatched to them.
Returns and Damages
If you as a Customer receive a damaged record from Vinyl Wings, we will send a replacement out to you, subject to you notifying us of such issues within 3 business days of receipt of the package.
Damages for which we will issue a replacement are those which render the products (records) un-usable or defective (such as excessive scratches or scuffs, significant warpage or cracks in the vinyl). We will not issue a replacement for minor cosmetic issues such as creases, or dinged or bent corners on the packaging.
Please send an email to firstname.lastname@example.org (with an attached video and photo if possible) and we will address it within 48 hours.
Sometimes you might receive a record that is not to your liking (outside of damages). While we hope that you can give the album a couple of listens before making your verdict, we unfortunately do not accept returns on any of our records. This is due to return shipping cost and to avoid damages on the return trip, along with quality control reasons.